June 29, 2017

Customer Service.  Not a phrase we hear in the health care industry very often.  Oh, we talk about excellent care, high quality care, positive patient outcomes, and improved health almost every day.

What happens when we start thinking of our patients as customers?...

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What does it mean to deliver patient centered care?  I know many of us have seen the NCQA checklist of items we need to mark in order to achieve PCMH...

What Does It Mean To Be Patient Centered

January 16, 2018

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