December 20, 2018

Change, it is the one thing we can count on and if we can’t manage the change in our lives, we get anxious, frustrated, angry and even hopeless.  I have been thinking a lot about change, not just in our organization, but also in my private life.

This year has been a big...

January 16, 2018

What does it mean to deliver patient centered care?  I know many of us have seen the NCQA checklist of items we need to mark in order to achieve PCMH recognition (Patient Center Medical Home).  But what does it mean in our day to day work to put the patient at the cent...

December 20, 2017

The New Year is upon us and as we are working on our year-end reports, we reflect on the past year and we revisit our professional goals and what we want to achieve over the next year. 

2017 has been a busy year for Katy Trail Community Health.  We experienced a modest...

September 1, 2017

September is suicide prevention month.  We, in West Central Missouri have had a very difficult several years because there has been a cluster of suicides in our region.  Several adults and adolescents in our region have committed suicide over the past three years....

June 29, 2017

Customer Service.  Not a phrase we hear in the health care industry very often.  Oh, we talk about excellent care, high quality care, positive patient outcomes, and improved health almost every day.

What happens when we start thinking of our patients as customers?...

May 8, 2017